Legg Mason

Sales Service Specialist

US-CT-Stamford
Req. #
2017-2420
Division
US Sales
Position Type
Regular

Position Overview

Legg Mason is a leading global asset management firm that offers rewarding career opportunities for individuals who share our core values: integrity, collaboration, and accountability. We have a presence in every major financial center across the globe, and we look for exceptional professionals who want to shape a rewarding career through intellectual curiosity, leadership, and team-oriented approach. If you are passionate about the investment business and about building your future with one of the industry's premier firms, consider the opportunities at Legg Mason today.

                     

Our US Sales group is seeking to hire a Sales Service Specialist to join our team.  The Sales Service Specialist will be responsible for providing sales & client service for Legg Mason’s comprehensive suite of investment solutions.


Key Responsibilities & Duties Include, but not Limited to

  • Field inquiries from financial advisors and current/prospective end-clients regarding Legg Mason's investment solutions, including mutual funds, college savings accounts, separately managed accounts and online digital services.
  • Provide quality support to clients by responding to phone, e-mail, website and other inquiries regarding online service functionality, account opening procedures, account information, fund performance, risk profile and allocations.
  • Provide step-by-step guidance for clients requiring assistance with online navigation.
  • Work with custodian banks and transfer agents to research and resolve administrative, operational and trade information requests.
  • Properly escalate unresolved queries to the next level of support.
  • Preserve and grow knowledge of help desk procedures, products and services by actively participating in training sessions, product and portfolio manager conference call and team meetings.
  • Recommend procedure modifications and improvements.
  • Interact and refer leads to/with internal wholesalers and sales directors to promote sales, retain assets and to support financial advisors.

Ideal Qualifications and Experience

  • Ability to develop extensive investment knowledge and tailor message to appropriate client;
  • Bachelor's Degree or equivalent experience required;
  • 1-3 years of financial industry experience preferred;
  • Enthusiastic team player and self-starter with ability to prioritize and work in a fast-paced environment;
  • Excellent communication and client service skills;
  • Strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities;
  • Strong interpersonal skills;
  • Detail and results oriented;
  • Microsoft Word, Excel, and Outlook proficiency;
  • Willing to obtain Series 7 and Series 63 licenses within 6 months.

Knowledge, Skills & Abilities:                 

  • Able to be present in the office during assigned business hours unless otherwise authorized.
  • Able to apply knowledge into practical solutions.
  • Strong client relationship management and servicing skills.
  • Able to identify and anticipate client needs and make recommendations for implementation.
  • Excellent oral and written communication skills.
  • High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Self-starter who can work well with people at all levels.
  • Able to work well with ever changing priorities and/or situations.
  • Able to work under pressure in a fast-paced environment that experiences a lot of change/heavy volume.
  • Able to develop strong working relationships

Benefits

Legg Mason offers a competitive salary and comprehensive benefits package which includes medical, dental, vision, 401(k), profit-sharing, paid time off, employee stock purchase plan, tuition reimbursement, and much more.

                  

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