Legg Mason

Client Service Specialist

US-CT-Stamford
Req. #
2017-2421
Division
US Sales
Position Type
Regular

Position Overview

Legg Mason is a leading global asset management firm that offers rewarding career opportunities for individuals who share our core values: integrity, collaboration, and accountability. We have a presence in every major financial center across the globe, and we look for exceptional professionals who want to shape a rewarding career through intellectual curiosity, leadership, and team-oriented approach. If you are passionate about the investment business and about building your future with one of the industry's premier firms, consider the opportunities at Legg Mason today.

 

Our US Sales department, based in Stamford, CT, is currently seeking a Client Service Specialist to join our team.

Key Responsibilities & Duties Include, but not Limited to

  • Effectively and efficiently manage each client interaction from first contact to resolution;
  • Liaise with other departments within the organization as well as affiliates, custodian banks, transfer agents relating to client inquiries and problem resolution;
  • Review new accounts documentation in Spanish, Portuguese and English for accuracy and completeness;
  • Manage multiple inbound/outbound client support channels (i.e. phones, email, website, faxes, etc.);
  • Assist clients in monitoring and handling request in their accounts via (phone, email, etc.);
  • Provide client support on the trading software platform;
  • Investigate and respond to any client account inquiry including but not limited to; dividend reconciliation, Fed wire or SWIFT reference numbers, transactional errors, statement/confirm questions, tax reporting, etc.;
  • Maintain high quality service in supporting client telephone calls, faxes and electronic mail;
  • Adherence to all external (SEC, IRS, NASD etc) regulations and internal policies and procedures;
  • Adherence to fund trade cutoffs times;
  • Timely processing of fund related transactions including but not limited to; new accounts, purchase, redemption, or other transactions;
  • Provide fund or account related information as requested:
  • Perform quality control review over the transfer agent transaction entry;
  • Daily service metric reporting;
  • Initiate client money transfers via web tool;
  • Complete audit requests for institutional accounts;
  • Report large transactions to portfolio managers;
  • Research wire discrepancies and provide Fed Reference Number to institutional clients;
  • Produce various client documents as requested - i.e. duplicate confirm, duplicate statement, tax reporting, dividend reconciliation, etc.

Ideal Qualifications and Experience

  • Bachelor's Degree in accounting or finance or equivalent experience required;
  • 1-3 years of client service and mutual fund related experience desired;
  • Enthusiastic team player and self-starter with ability to prioritize and work in a fast-paced environment;
  • Fluency in English and Spanish required; Portuguese desired;
  • Excellent communication and client service skills;
  • Strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities;
  • Strong interpersonal skills;
  • Detail and results oriented;
  • Strong analytical and organizational skills and detail oriented;
  • Microsoft Word, Excel, and Outlook proficiency;
  • Series 7 & 63 licensed, or willing to obtain within 6 months


Knowledge, Skills & Abilities:

  • Able to be present in the office during regular business hours unless otherwise authorized.
  • Able to apply knowledge into practical solutions.
  • Strong client relationship management and servicing skills.
  • Able to identify and anticipate client needs and make recommendations for implementation.
  • Excellent oral and written communication skills. 
  • High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Self-starter who can work well with people at all levels.
  • Able to work well with ever changing priorities and/or situations.
  • Able to work under pressure in a fast-paced environment that experiences a lot of change/heavy volume.
  • Able to develop strong working relationships with colleagues, teams, and clients.

Benefits

Legg Mason offers a competitive salary and comprehensive benefits package which includes medical, dental, vision, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, and much more.  Learn more about our benefits here.

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