Legg Mason

Global Head of Digital Shared Services

Job Locations US-CT-Stamford
Req. #
Global Marketing
Position Type

Position Overview

We live and work in a digital world where constant improvement, effective presentation, and engagement are crucial. We care deeply about ensuring that our clients receive compelling and thoughtful information in an engaging and memorable way. As the Global Head of Digital Shared Services, you will be responsible for leading the continuous evolution and optimization of the Adobe digital experience management (DEM) platform for internal and external stakeholders. With Legg Mason’s goals and objectives in mind, you’ll work with a top-notch team to develop and execute the strategic direction for the DEM platform.

Key Responsibilities & Duties Include, but not Limited to

  • Oversee Digital Experience Platform Operations, including publishing, reporting, analytics, site builds, and optimization
  • Anticipate trends, opportunities, and issues, and provide appropriate digital solutions for internal stakeholders
  • Create a shared services governance group accountable for providing input and prioritization support to the DEM platform
  • Evaluate new tools, technologies, and processes for digital product offerings with business and technology partners
  • Develop service level agreements to ensure appropriate operational aspects of platform (e.g., accessibility, performance, etc.)
  • Establish and meet success metrics and KPIs of experience management tools
  • Train and support internal business partners in using the digital channels to meet their goals and objectives
  • Leverage and collaborate with the marketing, distribution, and service teams to ensure optimal digital experiences
  • Manage 3rd party agencies and vendors
  • Build a team responsible for ensuring continuous optimization of platform and communication to businesses (e.g., operations analysts, relationship managers)

Ideal Qualifications and Experience

  • Significant experience in a senior level digital strategy and operations role
  • Deep understanding of digital as well as the marketplace and current trends in media/digital media
  • A proven track record of developing actionable and profitable strategies (business, ad sales, etc.) that also drive business growth and brand equity
  • Excellent analytical, problem-solving and quantitative skills
  • Ability to innovate and develop creative solutions to complex problems
  • Strong organizational and project management skills
  • Demonstrated experience in building and maintaining successful, influential working relationships at all levels of an organization
  • A leadership approach that fosters collaboration and teamwork
  • Ability to motivate teams/people that aren’t direct reports to achieve business goals
  • Ability to manage, inspire and develop a diverse staff
  • Strong oral, written and presentation skills
  • Ability to motivate and collaborate in a highly matrixed environment

Company Overview

Legg Mason is a leading global asset management firm that offers rewarding career opportunities for individuals who share our core values: integrity, collaboration, and passion for results, empowerment, and a commitment to our profession. We have a presence in every major financial center across the globe, and we look for exceptional professionals who want to shape a rewarding career through intellectual curiosity, leadership, and team-oriented approach. If you are passionate about the investment business and about building your future with one of the industry's premier firms, consider the opportunities at Legg Mason today.


Legg Mason offers a competitive salary and comprehensive benefits package which includes medical, dental, vision, 401(k), profit-sharing, paid time off, employee stock purchase plan, tuition reimbursement, parental leave, and much more.



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