Legg Mason

Head, Technology User Experience

Req. #
Global Information Business Solutions
Position Type

Position Overview

Head, Technology User Experience


Legg Mason is currently hiring a senior leader to become Head, Technology User Experience.  This role will report to the CTO and work across the organization globally to manage the company’s technology operations and to ensure the day-to-day technology experience of all employees is efficient and effective. The role will be responsible for managing the global campus support and help desk functions, implementing KPI’s for measuring consistency in day-to-day operations, and working with business units globally to understand their needs and experiences.

Key Responsibilities & Duties Include, but not Limited to

Key Responsibilities:

  • Provide strategic direction for infrastructure and end-user support; deliver extraordinary customer service.
  • Establish a vision for supporting IT infrastructure, platforms and applications, aligned with Legg Mason’s business and technology strategies.
  • Lead a team of employees and 3rd party service providers responsible for providing tactical support for day-to-day operations.
  • Lead, coach, and mentor the team by creating an environment for success and results.
  • Responsible for generating and presenting metrics, reports, and defining and distributing SLAs.
  • Evolve processes for systems management, change management and availability
  • Work across the organization to ensure advances in end user computing are exploited based on the needs of business units, globally.
  • Ensure effective performance, 24x7 availability, and proper change control of the production Information systems.
  • Have excellent organizational and communication skills that enable them to work with all departments across the organization.

Ideal Qualifications and Experience

Core Competencies:


  • Excellent customer service skills and employee focus, ability to provide service to all levels of the organization.
  • Strong, effective verbal and written communications. Ability to communicate to all levels of an organization.
  • Experience working closely with business process owners on continuous process improvement.
  • Experience managing global and third party technology support teams.
  • Demonstrated success in project management, managing and improving client satisfaction and great organizational communication skills
    • Bachelor’s degree in related discipline, advanced degree desired.
    • 10+ years of information technology experience
    • 5+ years in a leadership role
    • Ability to strive for continuous improvement in critical processes.
    • Inclination and ability to listen to various stakeholders \and generate actionable insights.
    • The successful candidate will be highly skilled in driving process improvements and results through influence and facilitation in a globally disbursed environment.
    • Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.

Company Overview

As a leading global asset management firm, Legg Mason offers rewarding career opportunities for individuals who share our passion for investing, and our commitment to putting clients first in everything we do. Whether you have industry experience and are seeking new challenges or are just beginning your career, we invite you to explore the many advantages of joining our global team.


With a presence in every major financial center across the globe, we are always looking for exceptional professionals who want to shape a rewarding career through intellectual curiosity, leadership and collaboration. If you're looking to build your future with one of the industry's premier firms, consider the many opportunities at Legg Mason today.


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